Ryan Barrett, former Edale customer service manager, has re-joined Edale as its customer service director. Barrett says, “Having taken a time-out for personal reasons, I’m delighted to have the opportunity to re-join the Edale team as customer service director. The past 18 months have highlighted more than ever the need for a high level of personal contact with our customers. I look forward to reconnecting with customers ‘old and new’ and building on Edale’s strong partnerships so that we can strive to provide the highest level of service possible.”

James Boughton, managing director, says, “The Edale approach has always been to strive to give personalized service at every level of interaction. We see ourselves as the friendly face of packaging and converting solutions. Our existing and new customers become our partners and we genuinely enjoy building on these relationships.

“We have, thankfully, been able to grow our business, and we could see that customers worldwide in the label and packaging industry needed support more than ever and still do, to ensure they operate as efficiently as possible.

“Like many businesses, due to Covid, we had to adapt our approach and adopted new processes to ensure we stay as connected as possible with our customers worldwide. This has been challenging given the restrictions, of which many are still in place; however, technology and direct contact with our customers helped us stay connected, and we needed to think outside the box to get our customers’ presses installed and running despite restrictions.

“After-sales and customer support is of the highest priority. To continue to build on our personalized approach, we needed to strengthen our team and strive to deliver the best possible global sales and support.”