Tetra Pak is revolutionizing its issues diagnosis and resolution service, using mixed reality to reduce machine downtime and productivity loss for the customer, and protecting them against risks to food safety and quality. Armed with Microsoft HoloLens mixed reality headsets, Tetra Pak on-site service engineers are now able to work ‘alongside’ the company’s global experts who specialize in the problem they are trying to resolve. This means that from anywhere in the world, a service engineer can ‘beam in’ the right expert, who then sees and hears everything in real time, and guides the on-site work without ever leaving their desk.
Johan Nilsson, vice president Tetra Pak Services said, “Our customers operate in a complex landscape where quality is essential and production lines are sophisticated. Using the disruptive innovation of Microsoft HoloLens, customers around the world can now access the whole network of our specialists wherever they are, through the Tetra Pak service engineers. This completely transforms the delivery of our support and enables quick resolution of quality issues.”
Caglayan Arkan, general manager of worldwide manufacturing at Microsoft, said, “It’s a pleasure working alongside Tetra Pak to drive innovation in the manufacturing industry. We are excited to bring the transformative power of mixed reality and HoloLens to Tetra Pak customers to help them transform their business and enhance their service engineers’ capabilities.”
The HoloLens can be used not only to respond to customer issues but also for installations and regular preventative maintenance. Tetra Pak is piloting the service in 2017 with 50 HoloLens devices, in the Greater Middle East, Europe, and the Americas, and plans to roll-out to more markets next year.Tetra Pak, in collaboration with Microsoft, is showcasing its HoloLens application at the 2017 Hannover Messe, 24-28 April.
