In a decisive move to safeguard public health and strengthen the food safety ecosystem, the Food Safety and Standards Authority of India (FSSAI) has directed all Food Business Operators (FBOs) – including restaurants, dhabas, cafes, and eateries – to display their FSSAI license/registration certificate with the QR code of the Food Safety Connect app in customer-visible areas, such as entrances, billing counters, or seating areas. This measure aims to empower consumers by providing them with a direct and user-friendly platform for grievance redressal.
The QR code of the Food Safety Connect app is now available on the front page of the FSSAI Licence and Registration. In a nationwide advisory, FSSAI has instructed all FBOs to ensure this is prominently displayed at their premises. This directive aligns with Condition of License number 1 of the FSS (Licensing and Registration of Food Businesses) Regulations, 2011.
Additionally, FBOs have been asked to feature the QR code – or a direct download link for the Food Safety Connect app – on their digital assets, including websites and online ordering platforms, wherever applicable.
The Food Safety Connect app, developed by FSSAI, is a user-friendly platform that enables consumers to:
- Lodge complaints regarding food safety and hygiene issues
- Report misleading claims on food products
- Access basic information about licensed and registered FBOs
- Stay informed about FSSAI’s latest food safety initiatives and alerts
Complaints submitted via the app are automatically routed to the concerned jurisdictional authority, ensuring prompt action and minimizing delays in addressing consumer grievances. This initiative underscores FSSAI’s vision of building a culture of safe and healthy eating for a healthier nation.